Profitable Business Process Management : the Challenge
The B2B industry’s value creation focuses on processes: primary / value-adding processes, secondary / supporting processes and management processes. The main B2B process classes are Idea-to-Market (I2M), Market-to-Order (M2O), Order-to-Cash (O2C) and Purchase-to-Pay (P2P).
To identify and realize optimization potentials in process execution and especially in process management, a high degree of definition, visibility and controllability of process structures, characteristics and performances are essential.
A differentiated view e.g. of necessary and unnecessary processes, non-recurring and recurring activities, repetition intensity, routinability, error rates, etc. reveals latent potentials for minimizing losses of resources used, availability, throughput times, process quality, etc.
The constant challenge is to optimize process characteristics and process performance and to make the overall value creation more efficient and effective and thus ultimately more profitable.
Digital methods of advanced analytics – such as business process mining – and AI-based process management show previously undiscovered potentials and enable their realization.